Director, Experience Strategy (Pharma Agency Experience Required)

8 years (or more) of experience in Omnichannel Strategy, Experience Strategy, Digital Strategy, or a related field

Experience in the Pharmaceutical, Biotech, or Healthcare Marketing industries

Strong analytical skills, with experience using data and customer research to inform strategic decisions

Working knowledge of marketing automation and CRM platforms (e.g., Veeva, Salesforce Marketing Cloud, Adobe, etc.,)

Adept at using AI systems and frameworks

OUR CULTURAL BELIEFS:

Patient Minded

I act with the patient’s best interest in mind.

Client Delight

I own every client experience and its impact on results.

Take Action

WHAT DOES A DIRECTOR, EXPERIENCE STRATEGY DO?

The Director of Experience Strategy leads the design and optimization of omnichannel experiences that connect brand purpose to customer needs through real-time data, content, user needs, technology, and insight.

As an expert in digital channels and omnichannel integration, this individual identifies opportunities to innovate and activate personalized customer journeys by collaborating internally, with clients and agency partners.

Lead the execution of core Experience Strategy deliverables, including Website/IVA Strategy, Omnichannel Plan, Content Plan and recommendations, etc.,

Partner with XS leadership on advanced omnichannel plans, personalization strategies, and modular content initiatives

Understand end-user needs and provide double clicks into user flows to reduce friction while enabling optimal accessibility & inclusivity

EVERSANA INTOUCH® is a global, full-service marketing agency network serving the life sciences industry, and is the first – and only – agency network to be part of a fully integrated commercialization platform through EVERSANA®. We provide next-generation creative and media services, enterprise solutions and data analytics services for clients.

We get fired up when people talk about getting—and staying—healthy. That’s where we find our inspiration: in the very human experiences of patients, doctors, and even each other. Then, we collaborate on ways to make caring for one’s health more achievable, connecting patients and physicians with the information and tools they need.

We embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.