Bilingual Client Technical Support: French/English

As a member of the

Client Technical Support

team, you will assist clients with inquiries about our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world’s strongest brokerage brands.

Bachelor’s degree, preferred if in a technical field.

1+ years in a client-facing support role

Competitive salary, annual performance-based bonus and stock grant

Retirement plan 401(k) with a competitive company match

Excellent health and wellness benefits, including medical, dental, and vision benefits, and a company-paid medical healthcare premium.

Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)

Daily company lunch allowance provided, and a fully stocked kitchen with healthy options for breakfast and snack

Corporate events, including team outings, dinners, volunteer activities and company sports teams

Providing support to clients through phone, chats, and tickets

Technical and functional support for the Interactive Brokers’ platforms

Desktop applications (Windows, macOS, and Linux)

Mobile applications (Android and iOS)

Troubleshooting and support for Interactive Brokers’ web-based offerings

Problem management with a focus on wide-scale technical issues