Customer Service Representative- Onsite- West Orlando, FL

1+ year of experience in a customer service and/or administrative position required

Excellent customer service skills, including a pleasant demeanor and tactfulness

Must have the ability to lift boxes up to 40 pounds on a semi-regular basis

Handles all incoming service-related inquiries either in person or via phone and digital communication channels

Handles customer escalations and/or difficult conversations by utilizing active listening and de-escalation strategies

Troubleshoots general customer support technical questions

Documents all interactions in CRM system in accordance with established criteria and SLAs

Adheres to established departmental metrics by level

Performs administrative tasks associated with class processing

At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy,

Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers,

and the community as a whole.

Gold Coast Schools, proudly part of the Colibri Group family,

is Florida's premier provider of professional licensing education with over 50 years of excellence. As a Colibri Group brand, Gold Coast Schools offers pre-license, post-license, and continuing education across various industries, including real estate, CAM, insurance, mortgage, and construction. We deliver our courses through classroom, livestream, and online formats, ensuring flexible learning options for our students.