Certified Medical Assistant - Nephrology

Required - Basic Life Support (BLS) from the American Heart Association

Strong interpersonal and customer service skills.

Supports the patient and provider throughout the patient visit

Ensures the patient and provider are prepared for the visit

Ensures the patient’s questions are answered prior to leaving; prepares room for next appointment

Provides excellent patient service through effective communication both over the phone and in person

Completes appropriate documentation including patient registration if necessary

Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style