IT Support Technician

Education (degree/diploma/certifications)

Post-secondary degree or diploma in Computer Science or Information Technology or a related computer diploma program specializing in computer software/hardware and PC operating systems is

required.

Current Comp TIA A+, Comp TIA Network+ certifications and Information Technology Infrastructure Library (ITIL) v3 (or newer) knowledge and certification are considered assets.

Minimum two (2) years of practical experience providing technical support in a Microsoft Windows

$68,796-$80,444 (based on Perth County’s 2026 salary grid).

Health and dental benefit coverage

OMERS Pension plan

Flexible work arrangements

Career development and training

If you are eager to work in a team-based organization that expects employees to exercise critical thinking, make reasonable decisions and build organizational capabilities, then you are who we are looking for.

The IT Support Technician provides first-point-of-contact technical support to staff and County Council, ensuring the reliable operation of end-user technologies and timely resolution of service requests; working under the direction of the Systems and Security Administrator, this position is responsible for responding to helpdesk requests, deploying and supporting end-user computer systems, telephony, peripherals and applications, and contributing to IT documentation, training, and asset management. The role serves as a key point of contact for day-to-day technology support and escalates complex issues to senior Technology Services staff as required.

Technical Support

Serve as the primary first-point-of-contact for Technology Services, responding to service requests and incidents via phone, email, service desk software, or in person.

Provide first-level troubleshooting, issue resolution, and technical support to all users and County Council on a broad range of network, hardware and applications ensuring security is a priority.