Assistant Manager - Front Office

High school diploma or equivalent qualification required

Bachelor's degree and multilingual capabilities highly valued

Minimum of two (2) years of distinguished Front Office or Hotel Management experience within a luxury resort setting

Advanced financial acumen, including proficiency in money handling, mathematical analysis, and accounting responsibilities

Exemplary guest service excellence with refined written and verbal communication skills and sophisticated telephone etiquette

Advanced proficiency with Microsoft Office Suite and hotel management systems

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

The Assistant Front Office Manager is a distinguished leader entrusted with curating exceptional guest experiences and orchestrating daily operations with refined precision. Ensuring the seamless delivery of world-class luxury hospitality, anticipates and elegantly resolves guest needs while maintaining an impeccable front office presence by upholding Wynn’s standards of a Forbes 5-Star/AAA 5-Diamond property.

Essential Job Duties & Responsibilities

Oversee Front and Back Office operations with meticulous attention to detail, ensuring excellence and unwavering compliance with Wynn’s 5-Star/AAA 5-Diamond standards

Conduct morning briefings to communicate strategic updates, policy refinements, occupancy insights, and manage directives with clarity and sophistication to cultivate a cohesive team environment

Curate daily staff schedules and monitor shift performance; optimize labor resources through strategic scheduling and maintain payroll accuracy through Kronos system

Cultivate a culture of excellence through staff engagement initiatives; identify and nurture promotional opportunities for high-performing team members and service training to ensure team members deliver refined luxury service