Enterprise Solutions Engineer (Post-Sales)

You have 3+ years of experience in a Solutions Engineering, Technical Account Management, or customer-facing technical role, ideally supporting enterprise customers.

You have strong technical knowledge and hands-on experience troubleshooting APIs and web-stack technologies, including experience with Postman, HTML/CSS, JavaScript, Java, SQL, or PHP.

You are a natural problem-solver with strong troubleshooting instincts and a continuous drive to deepen your technical acumen.

You have experience working cross-functionally with Customer Success, Support, Product, and Engineering teams, and understand how to navigate complex organizations to get things done.

You have excellent communication skills and can translate complex technical concepts for both technical and non-technical audiences - including executive stakeholders.

You have strong project management skills and the ability to manage multiple enterprise accounts and competing priorities simultaneously without dropping the ball.

Own the technical relationship and outcomes for a portfolio of enterprise customers - building deep relationships with technical stakeholders and serving as their primary technical point of contact throughout the partnership.

Support and lead structured onboarding for new enterprise customers, conducting technical discovery, managing implementation of Noibu’s SDK and integrations (Jira, Slack, and others), and ensuring all technical implementation requirements are met on time.

Develop a thorough understanding of each customer’s ecommerce environment, workflows, and pain points - architecting tailored technical solutions and helping them address critical process gaps using Noibu.

Partner closely with CSMs to strategize on & support renewals, expansion, and churn risk mitigation - delivering technical presentations, QBRs, and proactive value-delivery sessions to maintain and grow technical buy-in.

Serve as the technical escalation point of contact for enterprise accounts - triaging complex issues, coordinating with Support Engineers, and interfacing with Product & Engineering to drive resolution.

Develop and deliver training, enablement content, and solutioning sessions that empower customer teams to get maximum value from the platform.

Noibu is the leading ecommerce monitoring and experience analytics platform, trusted by global brands to protect and grow online revenue. Monitoring websites 24/7, Noibu identifies critical site errors, performance bottlenecks, and customer experience friction that block the path to purchase—tying every opportunity to its financial impact across the funnel. With full visibility into errors, performance, and site friction, ecommerce teams can act fast on what matters most—whether that means resolving issues that block conversions or uncovering new opportunities to optimize the journey. Trusted by Guess, Swarovski, Cartier, and True Religion, Noibu enables retailers to recover lost sales, prevent disruptions, and turn every improvement into measurable growth.

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