VIP Support Specialist|Req#4210

U.S. Citizenship and ability to obtain and maintain a Public Trust Clearance.

5+ years of experience providing desktop or deskside support in a Windows enterprise environment.

Experience in a federal government or public sector IT environment.

Familiarity with VIP support protocols, executive communications, and protocol awareness.

Proven experience supporting C-level or senior executives in a high-pressure IT environment.

Proficiency with Microsoft Windows 10/11 and Apple macOS operating systems, along with Microsoft Office Suite and ServiceNow.

Medical Insurance

Vision Insurance

Dental Insurance

Life and AD&D Insurance

401(k) Savings Plan

Education and Professional Training

Provide personalized, on-site and remote IT support for VIP users including senior executives and their administrative teams.

Respond to and resolve hardware, software, and mobile device issues quickly and efficiently.

Coordinate with other IT support tiers and escalate incidents as necessary while ensuring follow-through.

Deliver high-quality customer service and maintain strong relationships with VIP clientele.

Manage and track VIP assets and incidents using ServiceNow or equivalent ITSM tools.

Set up and support videoconferencing, collaboration tools, and executive briefings.