Associate Support Engineer (AMER - PST / MST)

Experience owning customer-facing technical cases end-to-end, from initial inquiry and triage through coordination, documentation, and follow-up with engineering and product teams.

Basic Proficiency working in Linux-based environments, including comfort with the command line and Git-based workflows.

Familiarity with at least one scripting language (for example Ruby, Bash, Python, or similar) to automate tasks and support troubleshooting.

Strong technical troubleshooting and problem-solving skills, using logs, metrics, and diagnostic tools to investigate, reproduce, and help resolve complex issues.

Ability to communicate complex technical topics clearly and empathetically to customers and coworkers with varying technical backgrounds.

Support a mix of Self-managed and GitLab.com (SaaS) customers and resolve their issues via Zendesk tickets, merge requests, email and video conferencing.

Collaborate with our

Product

,

Development

,

Our Support team is distributed all over the world across AMER, EMEA, and APAC regions. We work on support tickets and help GitLab’s customers, and we also dig into the code and logs to find out why something isn’t working as expected. The collaboration here at GitLab is extraordinary and exciting. We

solve complex problems together

and participate in regular pairing sessions and 1:1s, as well as coffee chats and Slack conversations that help us stay connected.

Thanks to our

Transparency

value, you can see what we’re working on by visiting our