Customer Strategy Manager

4-5 years of experience in customer success or account management, preferably in a B2B SaaS environment, and/or 3+ years in a relevant customer-facing role such as those at a top management consulting or investment banking firm.

Highly analytical, with experience analyzing customer data and providing insights to drive continued customer improvement.

Customers should be routinely shocked by how quickly you respond.

A true passion and motivation to delight customers, and treat each customer as if they were your only one.

Ability to travel monthly to quarterly depending on your assigned client portfolio.

It's important that each and every employee feels they are supported and can complete their life's best work today and in the future. As part of that, we are committed to doing our part in addressing pay gaps and discrepancies by providing pay transparency for all of our roles. Actual salaries are just one component of the compensation package and may vary above or below the range based on job-related knowledge, skills, experience, location, and performance.

We are open to Customer Strategy Managers (with a salary range of $90,000 - $120,000) and Senior Customer Strategy Managers (with a salary range of $120,000 - $140,000) role based in Seattle.

Other rewards may include annual bonuses, short- and long-term incentives, and other team-specific awards. In addition we provide a robust benefits and perks package that includes:

Comprehensive benefit plans covering medical, dental, and vision

Fertility benefits

401k plan plus company match

Join the Customer Strategy team as a

Customer Strategy Manager

and you will function as the backbone of our customer-facing team – building strong relationships with customers, understanding their objectives, and ensuring their continued success with our products and services.

Our Customer Strategy Managers are driven to identify and share key insights with customers and help them realize full value from their relationship with Stackline.

Build strong relationships with customers to understand their goals, objectives, and challenges.

Conduct regular business reviews with customers to share valuable insights, discuss their progress, address any concerns, and identify new opportunities.