Director Customer Success

7+ years in Customer Success, Support Operations or Implementation — with at least 2 years in a leadership role

Experience managing offshore/India-based teams serving enterprise clients across multiple geographies

B2B SaaS or fintech background — you understand how software is deployed, adopted and supported at scale

Proven track record owning SLA-driven support operations — you track resolution time, accuracy and CSAT obsessively

Implementation experience — you've run or overseen the onboarding and go-live of complex software for enterprise clients

Ability to operate across multiple product lines simultaneously — breadth over depth matters here

We look forward to building the future of lending together.