Associate Manager, Strategy & Operations, Merchant Onboarding & Experience

5+ years of experience in consulting, strategy, product management, product operations, systems transformation, business analysis, or a related field

Bias for action and agility – you move quickly and thrive in a fast-paced environment. No job is beneath you and you lead from the front.

Proven ability to create clear and efficiency processes in complex and ambiguous problem spaces, and you can articulate that vision to cross-functional partners (while also holding them accountable)

Proven ability to connect dots across technical & non-technical teams

Strong analytical skills and you enjoy solving problems quickly (experienced in SQL and/or Excel)

You are an owner, meaning you take responsibility for outcomes, have experience being in the driver’s seat, and want to shape the vision and direction of the company

We’re looking for an Associate Manager, New Verticals Strategy & Operations, Merchant Onboarding to shape the vision and execution of DoorDash’s merchant integration experience. In this role, you’ll help merchants connect their POS or Inventory management system seamlessly to the DoorDash marketplace. In this role, you will be responsible not only for operating and scaling SSIO, but also for defining how DoorDash transitions POS and inventory providers (Px) from legacy, manual onboarding flows into a unified, self-serve model. You will design the operating frameworks that allow us to support hybrid onboarding states, including providers that serve both NV and Rx, while ensuring consistent merchant experiences, clear internal ownership, and scalable systems.

You will partner deeply with Product, Engineering, Sales, Merchant Ops, and external providers to determine when, how, and for whom self-serve onboarding is the right path—and how to operationalize that transition without disrupting merchants or internal teams.

This role sits at the intersection of product strategy, platform operations, and execution, requiring strong judgment, systems thinking, and the ability to lead through ambiguity.

Develop and build the critical tools

that our merchants need to integrate and partner with DooDash,  and ultimately reach more customers

Today, DoorDash empowers over 500,000 local businesses (“merchants”) by connecting them to customers. On the Merchant Team, we’re building the easiest, most profitable way for merchants to grow. We aim to sign up every merchant, onboard them instantly, represent their brand and products fully, ensure every interaction with DoorDash is seamless, and drive them consistent profitable growth.