Guest Relations Agent

Minimum of two years’ experience in customer service.

Must integrate company values throughout all interactions

Must be able to quickly adapt to effectively using new software products

Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, etc.) by making preparations or identifying appropriate providers.

Review, log, and maintain guest preferences, traces, and profiles.

Contact appropriate individual or department (e.g., Guest Services, Housekeeping, and Concierge) as necessary to resolve guest call, request, or problem.

Minimum of two years’ experience in customer service.

Must integrate company values throughout all interactions