Operations Manager - Returns Warehouse

5+ years of operations leadership experience with 2+ years managing salaried leaders (e.g., Area Managers) in a warehouse, fulfillment, logistics, or distribution setting.

Experience overseeing returns or reverse logistics operations in a high-volume environment.

Familiarity with Lean, Six Sigma, and continuous improvement practices.

Industry background in e-commerce, apparel, retail, or high-growth warehouse operations is highly desirable.

$121,807 -$136,618

All posted ranges are reflective of base salary and may vary depending upon experience level and location.

Bonus and equity may also be provided for eligible roles.

Pay Range

$121,807

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Lead, mentor, and develop a team of Area Managers and their teams to ensure strong leadership, high employee engagement, and consistent execution of warehouse returns processes.

Oversee daily operations within the Returns Warehouse, ensuring targets are met for processing speed, inventory accuracy, and customer resolution time.

Monitor performance metrics and conduct regular operational reviews to ensure productivity and quality goals are met, identifying and resolving gaps proactively.

Collaborate cross-functionally with HR, Finance, Safety, Facilities, and Inventory Control teams to plan labor, implement policy changes, and optimize performance.

Drive and execute continuous improvement initiatives using Lean, Six Sigma, and Kaizen methodologies to improve turnaround times, reduce cost per unit, and eliminate waste.

Partner with the Site Leader and other senior leaders to align team execution with broader organizational goals and future growth initiatives.