Escalation Manager, FedRAMP - 3rd Shift

3+ years managing highly technical customer escalations in the software industry

Experience with managing and engaging customers throughout the case life history

Skilled in conducting customer facing and internal technical root cause analysis

Strong background in utilizing pager duty and managing incidents

Strong troubleshooting and diagnostic skills with experience in distributed systems and advanced computing concepts

Familiarity with Linux, cloud platforms (AWS, GCP, Azure), and database technologies

$101,000

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$198,000 USD

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our

Leadership Commitment,

guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone.