via
Support Agent
At a Glance
- Location
- Fort Worth, Texas, United States
- Posted
- 2026-03-16T13:54:14-04:00
Key Requirements
Required Skills
Benefits & Perks
ffer a generous and comprehensive benefits package, including medical plans and 40
Requirements
Thrive in fast-paced environments: able to make sound decisions on the fly, oversee multiple tasks simultaneously, and prioritize effectively
Ownership mentality: take full responsibility for delivering great service to driver-partners
Proactive: able to think ahead and anticipate to prevent problems before they start
An empathetic and effective communicator: you excel at active listening and collaboration
Comfortable with ambiguity: make thoughtful choices between imperfect options
Maintain a solution-oriented mindset: persistent, creative, and cool under pressure
Compensation & Benefits
Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
Salary Range: $19.00/hour
Shifts will be
5 days a week (4 weekdays + 1 weekend day)
Hours available (subject to change):
3:30am - 12pm CT
Responsibilities
Proactively adjust daily operating plans based on real-time inputs from drivers, riders, and colleagues
Prioritize operational issues as a real-time point of contact and provide creative solutions for overseeing a live operation
Build strong cross-functional relationships across various Via teams and offices and external partners
Leverage your operating and troubleshooting expertise to support other business areas. This may include other live operations, phone and email.
Effectively prioritize live operational issues and take action based on the information received
Leverage knowledge of Via products and services to make ad hoc decisions with little guidance