Business Process Expert ICO/ICT Reporting

Business Process Experts (BPE) are responsible for shaping, measuring and continuously improving process elements to deliver business value.

The role partners with the Business Process Owner (BPO) and other BPEs to manage the current process (including ensuring proposed changes are aligned to the intended future state),  define the future end‑to‑end process vision and roadmap, ensuring high‑quality, well‑controlled and user‑centric processes are created, and drive the transition from current state to future state through disciplined execution, strong governance and effective change delivery.

They support the BPO in maximising value delivery through rigorous performance management, adoption oversight and continuous improvement activities, to ensuring that committed benefits are realised and sustained.