VP Customer Success

10+ years’ experience working within a fast-growing SaaS business

5+ years’ experience leading a Customer Success function within the energy industry

Proven track record in sales, account management, or business development across Americas

Entrepreneurial mindset with high energy and a strong advocacy for the customer voice

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The Vice President, Customer Success – Americas  is a strategic, revenue-focused leader responsible for driving net ARR growth across the existing customer base.

This role owns the post-sale commercial strategy, ensuring customer engagement translates into renewals, expansion, and increased lifetime value across the region.

They will lead a high-performing Customer Success organization with a clear mandate to maximize retention, accelerate upsell and cross-sell, and drive AI product adoption as a core lever for growth.

By embedding a value-led, commercially disciplined approach, they ensure customers continuously realize and expand the value of their investment.

Working in close partnership with Sales, Solutions, Marketing, and Training, the VP will align go-to-market efforts across EMEA, strengthening pipeline within existing accounts and enabling seamless account growth.

role positions Customer Success as a primary driver of revenue, delivering strong net revenue retention and sustained ARR growth across the region.