Member Services Team Lead – Medication Access & Support Programs

2–4 years of experience in healthcare support, pharmacy operations, insurance navigation, or related fields.

Prior experience coaching, mentoring, or acting as a senior or lead in a frontline environment.

Strong understanding of pharmacy workflows, insurance coverage concepts, and medication access processes.

Comfort handling escalations and emotionally charged member situations.

Experience supporting specialty or high demand medications.

Experience with Zendesk highly preferred or other CX tools.

Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:

Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.

Whole-self care through wellness partnerships

Hybrid work, in office meals, and work together days

16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)

Annual professional development stipend and access to a personal career coach through Maven for Mavens

Real Time Execution & Queue Ownership

Monitor queue health, coverage, and workload distribution to ensure timely responses.

Step in directly to handle complex cases or volume spikes as needed.

Team Leadership & Coaching

Conduct quality reviews and deliver clear, actionable feedback.

Escalations & Issue Resolution