Director, Scaled Customer Success

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Extensive Leadership Experience:\u00A08+ years in Customer Success or customer experience leadership, including global\u00A0scaled\u00A0programs\u00A0for thousands of customers.\u00A0

Proven Success at Scale: Track record of managing thousands of customers through digital/tech\u2011touch motions and automation.\u00A0

Analytical & Systems Expertise: Skilled in health scoring, telemetry, segmentation, and lifecycle experimentation; fluent with CS platforms, CRM, and marketing automation.\u00A0

Cross\u2011Functional Influence: Experience partnering with Product/Engineering to productize services and with partners to extend scaled delivery.\u00A0

Commercial Acumen:\u00A0Demonstrated\u00A0ability to drive retention and expansion while reducing cost\u2011to\u2011serve.\u00A0

Retirement Plan with employer match\u00A0

Career-growth opportunities\u00A0

Volunteer opportunities\u00A0

#LI-Remote

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