Director Production Operations

10+ years in production operations, SRE, or platform engineering

5+ years in leadership roles managing technical operations teams

Proven experience operating high-availability, mission-critical systems

Deep expertise in AWS (core services, architecture, operations), SRE and DevOps practices and Monitoring and observability

Strong experience with Incident management and ITIL practices, Infrastructure as Code (Terraform, CloudFormation) and Database operations (SQL Server, cloud-managed DBs)

Has experience driving organizational change, not just technical execution

Flexible and Inclusive Work Environment: We understand the importance of work-life balance and provide the flexibility you need to thrive.

Fun Events: From team-building activities to company-wide celebrations, we love to have fun and recognize our hard work.

Professional Growth: We support your career development with ongoing learning opportunities and the chance to take on new challenges.

Work Hard, Play Hard: Enjoy a dynamic environment where your contributions are valued and your potential is unleashed.

If you're excited about joining a vibrant, forward-thinking team and making a tangible impact, we want to hear from you! Send us your application.  Please note that only candidates under consideration will be contacted. Let’s make great things happen together at KORT Payments!

As a Director of Production Operations, you will lead and operationalize our entire production environment across AWS cloud platforms and colocation hosted systems. This is a foundational leadership role accountable for the end-to-end reliability, scalability, performance, and uptime of all production systems. We expect the Director to bring together and lead Site Reliability Engineering (SRE), DevOps, CloudOps, Security, and Database Administration (DBA) functions into a unified production operations organization, while also owning key external partner relationships, including managed cloud operations and cybersecurity.

This leader will operate at the intersection of platform engineering, reliability strategy, incident management, and IT service management (ITSM/ISM)—driving a mature, scalable, and audit-ready operational model aligned with KORT’s regulatory obligations (PCI, SOC2).

Production platform ownership

Operational leadership (SRE, DevOps, DBA)

Incident management & service reliability

Observability, monitoring & performance engineering

Welcome to KORT Payments, where innovation meets excellence! We specialize in providing a state-of-the-art omnichannel payments platform designed to make business transactions a breeze. Our mission? To empower businesses with top-notch capabilities in compliance, risk management, and payment processing. Our trailblazing, enterprise-grade platform, coupled with a veteran management team, ensures we stay ahead of the curve in delivering unparalleled service and satisfaction.

We rebranded to showcase our expanded vision, yet we proudly continue to operate Merrco and Payfirma, under the KORT Payments banner. Our commitment to excellence and innovation remains stronger than ever.