Accounts Receivable Analyst

Bachelor’s degree or 5+ years of equivalent, hands-on experience in Accounts Receivable and Collections

Account Investigation & Diagnosis:

A proven track record of managing high volumes of data.

You can independently navigate the unique nuances of various payment terms and customer requirements to diagnose account health and determine the most effective next steps—especially when the path to resolution is ambiguous.

You have the professional judgment to know exactly which questions to ask to uncover the root cause of a delay and drive the account to resolution

Communication & Service:

You will tackle past-due accounts with both enthusiasm and tenacity

White-Glove Service:

Provide top-notch, professional communication to our customers, responding to inquiries and requests with a "white-glove" touch

Analytical Reporting:

Provide monthly reporting and analysis on AR aging and overdue balances to inform business decisions

Become the go-to subject matter expert in Netsuite, Zendesk, Recurly, Salesforce and other core billing systems