Customer Service Representative

Strong problem-solving and critical-thinking abilities.

Proficiency with Microsoft Office and customer service systems.

Excellent communication and relationship-building skills.

Ability to manage multiple priorities in a fast-paced environment.

High attention to detail and accuracy.

Manage customer accounts, including more complex orders and projects.

Coordinate with Sales, Design, and Production teams to meet unique customer needs.

Assist in resolving escalated customer concerns, ensuring timely and effective solutions.

Maintain accurate customer data and order histories within the system.

Help identify opportunities for improving customer satisfaction and process efficiency.

Process orders, changes, and cancellations accurately.