infuse
IT Support Specialist (Contract, Remote)
At a Glance
- Location
- Kazakhstan
- Experience
- 2+ years
- Posted
- 2026-05-28T09:05:23-04:00
Key Requirements
Required Skills
Certifications
- ITIL
Domain Knowledge
- Automation
Requirements
2+ years in IT support, helpdesk, or a user-facing IT role
Windows 10/11 support experience in a business environment
Hands-on experience with Microsoft 365 or Google Workspace
Basic identity and access knowledge: users, groups, MFA, passwords, permissions
Networking basics: TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting
Experience with a ticketing system (Jira SM, Zendesk, Freshservice, ServiceNow, or similar)
Responsibilities
Troubleshoot issues with Windows 10/11, macOS, Microsoft 365, Google Workspace, VPN, Wi-Fi, browsers, and business applications.
Communicate clearly with users: set expectations, provide updates, and follow through until resolution or escalation.
Own the full ticket lifecycle - log, categorize, prioritize, troubleshoot, resolve, escalate, follow up, and close with clear notes.
Escalate to L2/L3, infrastructure, security, or application teams when outside L1 scope.
Identity, Access, and Onboarding Support
Support onboarding and offboarding per documented procedures: account creation/deactivation, standard access packages, and permissions checks.