Chief Merchant

15+ years of senior leadership

experience working directly for an enterprise apparel, accessories, beauty, or retail organization in a digital, e-commerce, or product leadership role.

No prior SaaS or enterprise software experience is required

Active engagement in commerce and retail industry communities and networks

A natural connector and storyteller with executive presence and public speaking skills.

A commercially-minded leader who understands how to translate customer relationships and community engagement into measurable business outcomes, specifically pipeline and revenue.

Restricted Stock Units (RSUs)

Matching 401K Plan

Comprehensive and generous health insurance, including vision and dental coverage

Home office allowance

Generous PTO policy

Half day Fridays

We are seeking a

Chief Merchant

to serve as our ultimate customer champion and the authentic voice of the merchant within Forter and across the market. This is a unique and career-evolving opportunity for a seasoned retail leader to bring their deep merchant expertise into the heart of a high-growth technology company.

This is not a traditional SaaS role; in fact,

no SaaS experience is required.

We are looking for a leader who has built their career leading digital, e-commerce, or product functions at a top-tier apparel, accessories, beauty, or retail organization. You will leverage your experience—and your extensive network—to build an unparalleled customer advocacy and community engagement engine at Forter.

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact.

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including:

Great Place to Work Certification (2021, 2022, 2023)

Fortune’s Best Workplaces in NYC (2022, 2023 and

2024