Global Dairy Technology Support Specialist

Adaptability, Client Side Scripting, Communication, Customer Service, Information Systems Management, Inquiry Handling, Order Processing, Preventive Maintenance, Product Sales Training, Report Preparation, Sales Data Management, Teamwork, Technical Advice, Technical Support, Third Level Support

The Technology Support Milking Product Team includes senior subject matter experts that are situated across different time zones in the “follow the sun” model.

Working in a swarming methodology, the Milking Technical Specialist will be fully focused on the principal tasks of providing technical milking support to different countries around the world.

As a product expert this role is responsible in providing, preventative monitoring, specialist’s diagnostics, fixes, and advanced knowledge transfer of the milking technology portfolio.

Milking technology is a premium product, that will require a professional and close working relationship with the different Regional, Product and R&D teams, to discuss the needs and development of service and support tools for the use of local and above market aftersales teams.

As a member of the Technology Support Milking Product Expert Team you will be responsible and accountable for supporting local aftersales maintaining our triage KPI management across multiple geographic locations using our CRM and additional tools and processes.

The team will be ready to travel regionally and globally to work closely with local and regional teams to constantly provide user feedback to the different product and R&D teams.