Manager, Client Services

SaaS Experience: 4+ years of experience in Customer Success or Account Management within a B2B SaaS environment.

Ready to Step Up: Proven experience as a Customer Success Team Lead or early stage career in the Management of Customer Success or Client Services .

Commercial Acumen: Strong experience handling contract renewals, drafting client proposals, and managing pricing reviews/negotiations.

Escalation Handling: Calm under pressure; proven ability to step into difficult customer situations (both relational and technical support issues) and steer them to a positive resolution.

Analytical & Data-Driven: Highly comfortable using data (specifically R.E.G.O-style metrics) to forecast churn, evaluate team performance, and make strategic decisions.Communication & Collaboration: Superb stakeholder management skills; capable of working smoothly with technical deliverability experts, developers, billing managers, and senior executives.

About Kickbox/Martech

Martech offers competitive salaries in addition to robust, health and wellness-focused benefits. \u00A0We are committed to work-life balance with paid time off when you need it. \u00A0

At Ziff Davis, we remain dedicated to creating an environment where everyone feels valued, respected, and empowered to succeed. We offer Employee Resource Groups, company-sponsored events, and regular opportunities for professional growth through educational support, mentorship programs, and career development resources. Our employees are recognized and celebrated through employee engagement programs and recognition awards.

If you're seeking a dynamic and collaborative work environment where you can see the direct impact of your performance and thrive both personally and professionally, then Martech is the place for you.

Ziff Davis provides a range for the base pay. Factors that may be used to determine your actual pay may include your specific job related knowledge, skills, experience, and geographic location. The salary compensation for this role is S100,000-120,000 OTE CAD Individual pay within the compensation range for this business unit specific role is determined based on a variety of factors including experience, scope of the role, capabilities to perform the role, education and training, as well as business and company performance.

Ziff Davis is an Equal Opportunity Employer. \u00A0At Ziff Davis, Diversity, Equity, and Inclusion (DEI) has always been about fairness, equal opportunity, and belonging. DEI enables us to attract and retain the best talent, regardless of background or circumstances, while enabling our thousands of employees worldwide to thrive. If you have a disability or learning difficulty that requires accommodation, please let us know by sending an email to csmrecruitment@ziffdavis.com\u00A0

The Manager of Client Services is a pivotal leadership position overseeing customer operations across our premier email deliverability brands: Email Industries and Kickbox.

This role is designed for an experienced Customer Success Leader or Team Lead ready to step into a strategic management role within a high-impact, smaller-scale SaaS environment.

You will bridge the gap between proactive account management, reactive technical support, and commercial growth.

By leading the established CSM team at Email Industries, building and guiding the newly formed CSM team at Kickbox, and managing our agile support teams, you will ensure our clients receive world-class deliverability expertise and service.

Your mission is to advocate for the customer, manage high-level escalations, optimize contract renewals, and coach the teams toward hitting aggressive retention and operational targets.

Team Leadership & Coaching

Ziff Davis (NASDAQ: ZD) is a vertically focused digital media and internet company whose portfolio includes leading brands in technology, shopping, gaming and entertainment, connectivity, health, cybersecurity, and martech. Today, Ziff Davis is focused on seven key verticals \u2013 Technology, Connectivity, Shopping, Entertainment, Health & Wellness, Cybersecurity and Marketing Technology. \u00A0Its brands include IGN, Mashable, RetailMeNot, PCMag, Humble Bundle, Spiceworks, Ookla (Speedtest), RootMetrics, Everyday Health, BabyCenter, Moz, iContact and Vipre Security.