Provider Operations Coordinator

Strong prioritization skills — you can juggle inbox triage, onboarding queues, KPI pulls, and ad-hoc requests, and know when to escalate versus resolve

We're looking for a Provider Operations Coordinator to take on the day-to-day execution that keeps our Provider Network Operations team running — from support inbox triage and provider onboarding to KPI monitoring, platform configuration and regulatory scans.

In this role, you'll be the first line of triage for the provider inbox and our provider communication channels — routing questions, resolving inquiries, and escalating as needed.

You'll guide new providers through onboarding, back up mass communications and relationship management logistics, and support the team on meeting prep, data pulls, and platform configuration.

This is a highly internally-focused role, spanning all three of our pillars (Provider Success, Provider Network Performance, and Provider Process Operations) and connecting team members working on shared tasks.

, you'll orient to the team, the platform, and our core tools (HubSpot, Intercom, and our internal admin platform) — building a working understanding of Maple's provider network and the three Provider Network Operations pillars.

You'll build day-to-day working relationships with the provider team, key cross-functional partners, and providers themselves through inbox and onboarding interactions.