Customer Success Manager

This role requires a deep understanding of procurement and supply chain processes, excellent communication skills, and the ability to collaborate effectively with cross-functional teams.

Minimum of 5 years of Account Management or Customer Success Management experience in supply chain, consulting, B2B SaaS or Electronics industries.

Proven experience delivering advisory services, preferably in the SaaS, supply chain, or procurement domain.

Strong understanding of supply chain processes and best practices.

Deep understanding of direct material sourcing processes in manufacturing.

Certifications in relevant technologies or methodologies (e.g., APICS, Lean, Six Sigma) are a plus.

The expected annual pay range for this position is $130,000-$150,000. This position is also eligible for bonus opportunities. Please note that final offer amount will be dependent on geographic location, applicable experience, and skillset of the candidate.

Renesas offers a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, and pet insurance. In addition to elective benefit options, benefited employees receive company-paid life insurance and AD&D, LTD, short term medical benefits as well as paid sick time, paid holidays, and accrued paid vacation. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.

Altium Limited, a part of the Renesas Group and headquartered in San Diego, California, is a global software company accelerating the pace of electronics innovation. We are redefining electronic product creation in a software-defined world with our industry-first cloud-based platform that unites every stakeholder and phase of electronics development.

From startups to world’s technology giants, our digital platforms give more power to PCB designers, supply chain, and manufacturing, letting them collaborate as never before. At Altium, our teams are empowered to innovate, collaborate globally, and help create the future of electronics development.

We believe in rewarding our employees with a competitive benefits package alongside their salary. More information will be provided during the hiring process.

Customer Experience/Success

Deliver targeted, applied expert training sessions tailored to the unique requirements of Direct Material/Electronics Sourcing professionals

Provide ongoing support to optimize the platform adoption based on evolving business needs.

Manage relationships at different levels of client’s organization from user level to VP level

Organize and lead business reviews with key stakeholders (Director, VP level) at client organization

Proactive Savings Assessment

Transforming Sourcing into a Competitive Advantage is the mission of Part Analytics, an Altium Company. Our AI-powered supply management software empowers manufacturing companies to accelerate product development, improve profit margin and uncover hidden risks in the supply chain.