Customer Success Manager I - Industrial

First and foremost our

culture

hinges on

you being

LIT

up in an environment that fosters

At Relay, our Customer Success Manager I (Industrial) is a critical revenue-owner and strategic partner within our rapidly evolving Industrial sector.

This role serves as a customer strategist tasked with managing a growing portfolio of Mid-Market and Multi-Site accounts across industrial verticals such as food manufacturing, steel recycling, and automotive manufacturing & tier 1 suppliers.

You will focus on value realization, account-based expansion, and driving site-level success that unlocks growth within key customer accounts.

This team goes beyond maintaining current states; they drive significant value from existing sites, map complex customer organizations, and develop multi-threaded relationships from frontline teams to corporate offices - identifying expansion opportunities that fuel our growth targets.

You will own the post-sale customer journey, ensuring every industrial customer leverages Relay to drive operational leverage in their business.

Relay is at a transformative inflection point, moving from a product-centric communications business to a platform-centric AI leader for the industrial frontline.