Technical Support Engineer

Must have strong knowledge of service desk operations, standard processes, and technologies.

Experience with Microsoft Active Directory or Google Workspace basic administration.

In-depth knowledge of Windows Desktop OS and Chrome OS.

Must be a team player and be flexible for occasional shift changes or modifications.

Ability to quickly assess and troubleshoot customer issues.

Ability to work remotely in a fast paced, high stress environment.

The compensation and benefits information below is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

The starting hourly rate for this position is between $20.00 – $29.00 per hour.  Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, 10 paid holidays annually.

Paid Time Off: Paid Time Off to cover sick, vacation, and personal absences.

We offer 4 unique health insurance plans to choose from that cover a wide range of deductibles and co- insurance levels. Our goal is to provide you with maximum choice in finding a plan that meets you and your family’s needs. Employees can choose from co-pay or High Deductible Health Plans.

“We believe that every child should be able to be anything they want in life, regardless of their birthplace and circumstances.” – Ron Packard, CEO & Founder

Pansophic Learning is an education company that strives to provide students and educators exceptional learning solutions that enable them to maximize their success academically and in life, regardless of geographic, financial, or demographic circumstance. These learning solutions include high quality content, technology, teaching and exceptional schools.

As a Technical Support Engineer, you will support the following areas:

Provide customers with remote guidance and expertise to resolve technical problems.

Act as second tier end user contact and resolution.

Resolve customer reported issues using Pansophic provided access, tools, and technology.