trulioo
Technical Account Manager
At a Glance
- Location
- Vancouver, Canada
- Employment
- FULL_TIME
- Experience
- 3+ years
- Compensation
- {'@type': 'MonetaryAmount', 'currency': 'CAD', 'value': {'@type': 'QuantitativeValue', 'minValue': 70000, 'maxValue': 80000, 'unitText': 'YEAR'}}
- Department
- Trulioo
- Posted
- 2026-06-03
Key Requirements
Required Skills
Domain Knowledge
- Education
- Engineering
- Finance
- Regulatory
- SaaS
Benefits & Perks
nite. What We Offer Comprehensive Benefits: We provide a robust benefits package f
Requirements
3+ years of experience in Technical Account Management, Customer Success, Implementation Consulting, or a related customer-facing technical role.
Demonstrated experience supporting customers through technical troubleshooting, operational workflows, integrations, or platform optimization initiatives.
Experience coordinating cross-functional technical escalations involving Support, Product, Engineering, or Operations teams.
Familiarity with APIs, technical workflows, and operational support models.
Strong understanding of SaaS products, APIs, integrations, and workflow-based systems.
Ability to manage multiple customer priorities and technical requests effectively.
Compensation & Benefits
Comprehensive Benefits:
We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency). Specific benefits may vary by location and will be discussed further during the interview process.
Flexible Hybrid Working Environment:
Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events. Many locations also feature parent rooms, on-site gyms, comfortable lounges, and adaptable workstations to support your comfort and productivity.
Wellness:
We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized.
Responsibilities
Reporting to the Team Lead, Service Delivery, the Technical Account Manager (TAM) serves as a trusted technical advisor responsible for supporting the operational and technical success of a portfolio of clients.
Working closely with Customer Success Managers and cross-functional teams, the TAM helps ensure customers achieve value from the company's products through proactive technical guidance, operational support, technical adoption, and workflow optimization.
The TAM acts as the primary point of engagement for ongoing customer technical interactions, supporting live operational processes, coordinating technical escalations, and driving technical health across assigned accounts.
This role is ideal for experienced customer-facing technical professionals who enjoy partnering directly with customers to drive operational success, technical adoption, and platform optimization in a SaaS environment.
Monitor customer technical health, workflow performance, and operational trends to proactively identify risks and optimization opportunities.
Provide technical guidance and operational best practices to support customer adoption and workflow optimization.