Sales Strategy and Operations Manager

4+ years in Customer Success Operations, Account Management Operations, Revenue Operations (post-sales), Expansion Operations, or a related field

Strong understanding of customer success, retention, expansion, and post-sales workflows

Highly organized with strong execution discipline

Salesforce reporting + object understanding (not admin-level, but confident self-serve)

Familiarity with tools like Pocus, Gainsight, Catalyst, Vitally, or similar a plus

Experience with project management tools (Asana, Smartsheet, JIRA)

As part of the Engine team, you’ll play a vital role in an environment where innovation meets collaboration.

As a Sales Strategy & Operations Manager, you’ll shape the systems, insights, and processes that drive retention and growth across Engine’s existing customer base.This role sits at the heart of how we scale post-sales motions.

You’ll partner closely with our Customer Success, Account Management, Revenue Operations, Systems, and Leadership teams to improve how we manage our book of business, identify expansion opportunities, prevent avoidable churn, and build operating frameworks that help our teams focus on what matters most.