ecoworld
EXECUTIVE, ECO WORLD RESIDENCE CLUB
At a Glance
- Location
- Iskandar Malaysia, Malaysia
- Employment
- Full time
- Experience
- 2+ years
- Posted
- 2026-06-24
Key Requirements
Domain Knowledge
- Hospitality
Requirements
Defect & Complaint Management – Expedites complaint handling and feedback resolution.
Customer Communication – Communicates solutions and updates customers proactively.
Minimum 2 years’ experience in customer service/hospitality field
Responsibilities
Administer the vacant possession process, oversee defect rectifications, manage customer feedback, and ensure services are delivered in line with Eco World Class standards.
Operational Efficiency: Ensure smooth transition during handing over processes.
Customer Resolution: Attend and resolve customer feedback effectively.
Team Collaboration: Coordinate with internal teams and contractors to ensure timely defect rectification.
Documentation Compliance: Maintain accurate reports and defect rectification records.
Support to Customer Service Operations