Product Support Specialist- Central

Practical experience supporting  Microsoft Windows Operating Systems, including familiarity with Windows internals such as services, the registry, etc., and troubleshooting common system and application issues

Practical experience with macOS, including familiarity with its directory structures, services, etc., and troubleshooting common system and application issues (knowledge of Terminal and Bash is a plus, but not required)

Experience with tools such as ProcMon and Process Explorer is a plus

Experience in configuring antivirus products and troubleshooting interactions between these products and specialty software

Is familiar with system configuration/management tools such as GPO, RMMs, and SCCM; scripting these tools is a plus

100% remote work environment - since our founding in 2015

Generous paid time off policy, including vacation, sick time, and paid holidays

12 weeks of paid parental leave

Highly competitive and comprehensive medical, dental, and vision benefits plans

401(k) with a 5% contribution regardless of employee contribution

Life and Disability insurance plans

At Huntress, we have built a team that is focused on protecting our customers against cybersecurity threats.

We value transparency, honesty, and going above and beyond to do the right thing.

We have a world-class support team built with individuals who provide best-in-class service to our customers.

Leadership provides regular coaching, mentoring, and training opportunities.

As a Product Support Specialist here at Huntress, you will play a key role in interacting with our customers.

You will have the opportunity to directly impact the bottom line by ensuring that we continue to deliver world-class support.