Business Systems Analyst - ServiceNow

8+ years of experience as a business systems analyst with understanding of ITSM platforms

Experience with testing and providing technical guidance with ServiceNow

Identify and clarify business outcomes to be solved through the use of ServiceNow application features

Strong customer service focus with the proven ability to develop and maintain effective working relationships with team members, stakeholders, and management

Demonstrated ability to build strong partnerships with all levels of the organization through intuitive business insight and personal credibility; this includes the ability to make recommendations and influence outcomes

IT methodology and/or process implementation background

Expected salary range plus 10% variable earnings

Benefits

Long View Systems (LVS) is proud to offer a comprehensive benefits package to eligible, full-time employees who work 30 or more hours per week. You share the costs of some benefits (medical/prescription, dental, vision) and LVS provides other benefits at no cost to you (group life insurance, accidental death & dismemberment insurance, short-term disability, and long-term disability). In addition, there are voluntary benefits with reasonable group rates that you can purchase through LVS payroll deductions (supplemental life insurance, Flexible Spending Accounts, accident insurance, and critical illness insurance).

Benefits Offered

Medical, Accident Insurance, Critical Illness Insurance, Dental, Vision, Health Savings Account (HSA) (LVS contributes $500 per plan year), Flexible Spending Account (FSA), Short-term Disability, Long-term Disability, Life Insurance, Accidental Death & Dismemberment, Voluntary Life and Accidental Death & Dismemberment, Retirement Savings 401(k) (LVS contributes 5% of previous year’s W2 earnings) and ROTH, Discount Program, and Employee Assistance Program

Perform needs analysis, gather, and analyze business and technical requirements, and provide recommendations for solutions and business process modifications

Work with technical teams to turn end-user and business requirements into solution design and implementation plans

Develop test plans for business applications/users and locations, act as the interface between the program and technical teams

Consider change management implications for implementation of new processes and strategize

Work with the business to understand and outline the impacted processes and business requirements

Provide detailed documentation including business requirements documents and plans to organizational and adoption plans including communications and training materials to guide the deployment of the solution to the end-users

Great people and culture

401K Plan

Career growth

– Permanent staff positions, paid training, career life planning, and relocation and travel opportunities

Interesting work

– Be part of exciting projects while accessing all the latest technologies