(Commercial) CSM Team Lead - New York

5+ years in Customer Success or client-facing roles

3-5 years of leadership experience

Comfortable with tools like: HubSpot (CRM),

You’ll lead a small, high-performing crew while managing your own client portfolio, making sure both your team and your clients come out on top.

Diving into performance metrics, tweaking strategies, and finding ways to make processes smarter, faster, and more impactful.

Handle client escalations with skill and confidence

Implement processes to boost client happiness and retention

Maximize Revenue Opportunities

Manage the client lifecycle, including renewals and upsells