Technical Support Engineer - Global Customer Support

Required:

Bachelor’s degree in computer science or equivalent

3-5 years' experience in Technical Support, and Troubleshooting of data storage products with various operating systems, software, and hardware

Thorough knowledge and experience with Windows, macOS, Bluetooth, wireless technologies, and mobile devices including Android phones, tablets, iPhones, and iPads

Proficiency in Microsoft Suite of Office products

Familiar with ROHS, REACH, and compliance documentation

Sandisk is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the "

Know Your Rights: Workplace Discrimination is Illegal

” poster. Our pay transparency policy is available

here

.

Sandisk thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Provides product technical leadership and serves as the connective tissue between Product/Engineering/Quality and the Global Consumer Support function.  Supports all new product introduction and emerging issue training and communication coordination, serving as product support subject matter expert and driving readiness and response efficacy.  Interfaces with a broad base of internal and external customers, working to educate this constituency and drive best-in-class customer experience.

Essential Duties and Responsibilities:

Responsible for technical support readiness of new and sustaining products for assigned products

Responsible for post release and sustaining field analysis of new and sustaining product releases

Responsible for call center business partner training, preparation, and readiness

Responsible for authoring, review, and publication of self-service customer-facing assets including knowledge base content and support video scripting

Sandisk understands how people and businesses consume data and we relentlessly innovate to deliver solutions that enable today’s needs and tomorrow’s next big ideas. With a rich history of groundbreaking innovations in Flash and advanced memory technologies, our solutions have become the beating heart of the digital world we’re living in and that we have the power to shape.

Sandisk meets people and businesses at the intersection of their aspirations and the moment, enabling them to keep moving and pushing possibility forward. We do this through the balance of our powerhouse manufacturing capabilities and our industry-leading portfolio of products that are recognized globally for innovation, performance and quality.

Sandisk has two facilities recognized by the World Economic Forum as part of the Global Lighthouse Network for advanced 4IR innovations. These facilities were also recognized as Sustainability Lighthouses for breakthroughs in efficient operations. With our global reach, we ensure the global supply chain has access to the Flash memory it needs to keep our world moving forward.