Customer Service Representative (Facilities Maintenance)

Outstanding customer service skills.

Basic understanding of facility repairs, including plumbing, electrical, and HVAC.

Ability to operate general office equipment, including multi-line phone systems.

The Facilities Administrator assists the facilities management team to ensure successful service delivery of the client’s facilities needs.

Assists manager in addressing client inquiries and concerns, ensuring timely and quality issue resolution and service delivery.

Follows up with contractors to ensure timely execution & closeout of work orders at the direction of the manager.

Utilizes manager provided reporting to identify and escalate open work orders that are falling outside of the customers SLAs (SLAs such as Tech to Site compliance, Budget, IVR usage and process compliance).

Follows up on completed work orders with contractors to ensure timely delivery of invoices and backup documentation needed to comply with the client’s contract.

Audits final contractor invoice pricing based on manager and client approval criteria to ensure it meets both the contractor’s stated contracted rates and markups as well as being compliant with the client's contract