Student Operations Specialist

Experience collaborating across multiple departments and collaborator groups.

Customer-focused approach with a commitment to operational excellence.

Data Analysis & Reporting

Cross-Functional Collaboration

Collaborator Management

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees.

Click here

to learn more about our

Total Rewards Philosophy

.

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location.  Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

Serving as a central operational contact for Student Services, the Student Operations Specialist supports systems, processes, customer concerns, reporting, and efforts to improve continuously.

This position collaborates with Student Services teams, Product, Technology, Sales, and external vendors.

Together, they identify operational obstacles, address complex challenges, and boost the efficiency and scalability of processes serving students.

The Student Operations Specialist is responsible for investigating operational issues, coordinating cross-functional resolutions, supporting system enhancements, and ensuring business processes align with organizational goals.

They bring to bear data, operational knowledge, and critical thinking to identify root causes, recommend solutions, and support initiatives that improve both the student and employee experience.

This role serves as a link between frontline teams and technical collaborators.

Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.