Service Desk Support Analyst

Competent with Windows Operating Systems and Apple technologies

Experience with Active Directory

Provide technical assistance and support, either in person or over the phone, for incoming queries and issues related to computer systems, software, and hardware.

Follow up with customers to ensure issue resolution and gain feedback on usage.

Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude.

Support all mobile devices and processes in place.