Customer Services Team Leader

Friendly, supportive and progressive work culture and environment.

25 days annual leave plus bank holidays

Annual Mears Fun Day – Free day out for you, friends/family paid for by Mears in recognition of your hard work throughout the year – For employees in England, this is usually a theme park such as Drayton Manor.

Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitments – do something worthwhile for a cause close to your heart.

Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more

Employee Assistance Programme – Confidential support services for Mental and Physical wellbeing

We are currently recruiting for a Customer Services Team Leader to join our team in Manchester.

This is a key leadership role within a fast-paced, customer-focused environment, supporting the delivery of services across a range of Local and Central Government contracts.

You will lead and motivate a team of Customer Service Agents, ensuring they provide high-quality support on matters such as repairs, rents, tenancies, antisocial behaviour and transport.

Many of our customers are vulnerable, so compassion, empathy and resilience are essential.

You’ll foster a first-time fix culture, prioritising quality interactions over rigid call metrics, and ensure your team operates in line with service level agreements, policies and procedures.

Experience leading teams in a customer service environment or transferable skills with a willingness to learn