Associate Director, US Customer Segment Strategy

Account Management, Account Management, Account Planning, Adaptability, Business Management, Commercial Account Management, Contract Management, Creativity, Customer Relationship Development, Customer Strategy, Data Analysis, Data Management, Developing Pricing Strategies, Digital Analytics, Digital Marketing Analytics, Healthcare Policies, Health Economics Research, Interpersonal Relationships, Market Access, Marketing, Marketing Management, Market Research, Outcomes Research, Payer Marketing, Pharmaceutical Market {+ 2 more}

Deep understanding of the drivers, strategy and business models of key US integrated customers (payer, channel, provider), including financial considerations, reimbursement dollar flow, and/or data environment relating to medicines

Experience in the commercialization of specialty drugs and biologics, e.g., launch planning, market access strategies, and/or customer engagement

Proven ability to drive innovation and change with stakeholder alignment

Experience in account management and contracting, including contract management, execution, and performance evaluation

The Customer Segment Strategy team within Integrated Account Management (IAM) Strategic Insights organization is responsible for helping to shape IAM strategy and supporting the access strategy developed by payer marketing.  We do this by focusing on key segments (Payer/PBM, Specialty Provider/GPO, and Specialty Pharmacy/Distribution) that are essential for access and success of our current portfolio and pipeline, and by partnering with marketing teams as they develop their access strategies.  With the strength of our existing portfolio and breadth of our pipeline this is a very exciting time to join the Customer Segment Strategy team.

The Associate Director of US Customer Segment Strategy is responsible for the development of a Customer Segment focused strategy that meet the needs of our customers, address external business trends and supports the business objectives of our company.  The person in this role will work collaboratively with brand/payer marketing teams and IAM leaders to ensure that our company's strategic business goals are well integrated with IAM’s mission of supporting broad patient access.

Responsible for above-brand customer strategy & account management approach for the following segments: Specialty Providers/GPOs and Specialty Pharmacy/Distribution.

Leads the development of customer segment strategy, considering customer needs, evolving market dynamics, and alignment to our company business needs based on late-stage pipeline.

Regularly monitors the US market access and policy landscape and provides IAM and Brand Payer Marketing with timely updates on segment trends, customer point of view, and strategic implications.

Directs key analyses/projects to address strategic business questions, including management of timelines, budget, and vendor partnerships.