Hybrid Dealer Operations Specialist

Experience in delivering data-driven presentations to all levels of dealership management

Previous customer service experience.   Is creative in problem resolution and demonstrates the ability to think “out of the box”, makes it a priority to solve the customer issues.

Analytical mindset.  Understanding of metrics and reports and the story they tell.

Friendly and positive attitude with customers and co-workers.

A college degree (or are currently working toward one).

Background in teaching, training, or coaching.

Experience working in fast-paced, independent roles where you set the tone for success.

Strong organizational skills and a proactive mindset.

Time Management

Self-starter

At MSX you’ll be working with dealerships to grow fixed operations profitability and increase customer retention, through exceptional experience.  As a Dealership Operations Specialist, you’ll have the autonomy to run your territory, the support of a collaborative team, and the satisfaction of knowing your work makes a measurable impact for dealers and customers.

As Dealership Operations Specialist at MSX, you will be on the frontlines helping dealerships enhance customer experience, increase efficiency, maximize parts inventory, achieve sales objectives and resolve warranty issues.

Work with assigned dealers (approximately 30-40), dealer operators, dealer managers, regional offices and zone teams to achieve common goals.

Have a Consumer Mindset

: Evaluate the dealership’s service customer experience based on customer data and observations and assist in continuous improvements / problem resolution to build customer loyalty, including CSI performance, service lead close rates, etc.

: Work with dealership and digital district manager (if applicable) to analyze marketing and merchandising plan, including dealership’s digital presence, against OEM brand direction, current market trends and dealership’s customer needs to identify business opportunities.

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.