Senior Client Services Project Manager

Nice to have:

Working in second shift

Techno functional background would be an added advantage.

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Senior Client Services Project Manager is a trusted advisor to NICE’s customers and will provide both proactive and reactive post-implementation support ensuring alignment with the Customer’s priorities and NICE’s business objectives. The PM is responsible for maintaining a strategic relationship across all client business units influencing tactical activities to drive service excellence for designated accounts. The PM is required to be a subject matter expert in the NICE Solutions deployed at their designated clients and ensure maximum value is achieved from the NICE solution. You will be the primary interface between the Customers and NICE’s support organizations while managing critical issues, problems and requests related to escalations and missed expectations.

Have you got what it takes?

Overall, minimum 5-10 years of IT Industry experience

Computers / IT / Electronics bachelor’s or master’s degree (or equivalent) in business administration or related field

Strong working knowledge of Project Management Tools like MPP, JIRA, Confluence, Power BI etc.

Exceptional skills in leadership, time management, facilitation, and organization

Experience in managing stakeholders.