Account Manager - Charleston, SC

Analytical – Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures; Synthesizes complex or diverse information; Uses intuition and experience to complement data.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness; is fully committed to the Quality Management System (QMS).

Quantity - Meets productivity standards; Completes work promptly; Strives to increase productivity; Works quickly.

Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other duties may be assigned by the Branch General Manager / Senior Operations Manager.

Maintains security operations business plans to include all program requirements, labor hours, cycle, production costs, and image.

Provides input to the development of service strategy and research and development of new and emerging services

Maintains accountability for ensuring the successful implementation of new contract start-up, including personnel requirements, materials, training, subcontract, facility, tooling, and equipment needs.

Takes a proactive approach in meeting client needs; meets with clients regularly, listens to issues, provides security and technical expertise, and offers solutions.

Ensure complete customer satisfaction