Data Analyst, Collections Operations & KPIs

Strong SQL skills for querying and working with relational databases

Proficiency in Excel and familiarity with at least one BI tool (Tableau, Power BI, Looker)

Attention to detail and comfort handling large datasets

Ability to translate business needs into actionable analytical outputs

Strong communication skills to work with technical and non-technical stakeholders

Curiosity, proactivity, and eagerness to learn in a collaborative environment

Develop and maintain recurring reports tracking key collections performance metrics (contact rates, PTP conversion, queue penetration, productivity, cure rates, roll rates)

Collaborate with stakeholders to align metrics with business goals and definitions

Extract, clean, and structure data from databases, CRMs, and telephony systems

Perform ad hoc analysis to answer business questions, uncover root causes, and measure initiatives

Build dashboards and visualizations in Tableau, Power BI, or similar tools for real-time insights

Support KPI development with operations leadership to reflect evolving strategies