Product Support Specialist - Implementation

Proven experience in a customer support role, ideally with a technical background.

Tech-savvy and proficient with modern support tools and software, including Google Apps.

AI curious: you actively explore how automation and generative AI can drive smarter execution and better results.

A background in the hotel industry or knowledge of revenue management principles.

If you share our passion for innovation and teamwork, we invite you to join us in shaping the future of the hospitality industry.

Not ticking every box?

Flexible working environment: Work from home or at one of our global offices.

Flexible time off: Autonomy to manage your work-life balance.

Collaborative team: High-bar, friendly, creative, and passionate colleagues.

Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.

Impactful work: Shape products relied on by 75,000+ users worldwide.

Competitive compensation: Proactively maintained to value your work.

Product Support Specialist

, you will be the face of Lighthouse for our customers.

You will be an experience-maker, entrusted with building relationships and ensuring our customers get the most value from our products.

In this role, you will advise and guide a wide array of clients, helping them map their business needs to our solutions and transforming their operations through the power of Lighthouse.

Come join our Customer Care team, the driving force behind our commitment to customer satisfaction! We are the friendly, strategic-minded, and dedicated faces of Lighthouse who work tirelessly to ensure every client interaction is positive and productive. Our team thrives on understanding our clients' needs and tailoring solutions that exceed their expectations. We are a proactive, collaborative group focused on building long-term partnerships that drive mutual success.