Director - Performance Improvement

Masters’ degree in Business / Finance/ Strategy/Quality Management/ or other appropriate field

7+ years’ experience and demonstrated outcomes using Performance Improvement methodology and principles (e.g., PDSA, Lean, Six Sigma, etc.), preferably in a health care setting

5+ years of progressive management experience, preferably in a health care setting

Proficiency in MS Office applications, EPIC, and other Luminis Health software applications

Demonstrated ability to lead, plan and manage change

Knowledge and proficiency on various statistical tools. Varied knowledge of business workflows, operations processes & systems.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Provide direction to his/her team to ensure delivery of business process improvement initiatives through the implementation of predetermined/agreed synergies

Champion continuous process improvement, change culture and quality service delivery across Operations. Ensure the timely implementation by directing, guiding others, and applying various operational excellence tools to resolve problems, including providing training where required

Lead and execute various projects / initiatives, which are based on the framework of business process improvement of operational excellence, entailing projects ranging from mid-sized process improvements to major business transformation initiatives

Correct workload balance across process flows and align to staff productivity objectives

Build effective relationships, influence and motivate operations units to ensure their wholehearted commitment to the achievement of operational excellence