Manager, Partner Success Strategy & Operations

5+ years in strategy & operations, consulting, corporate strategy, CS operations, or revenue operations within high-growth B2B SaaS, with experience designing operating models, defining metrics, and building scalable programs that drive measurable improvements in activation, retention, or expansion.

2+ years managing high-performing CS, operations, or activation teams.

3+ years working in or closely with channel partnerships — whether that's partner program design, partner GTM motions, co-selling, or partner enablement.

Demonstrated experience designing or managing customer activation or onboarding programs at scale.

Proven ability to lead cross-functionally and influence senior stakeholders across Product, Partnerships, Growth, Sales, Data, and CS.

Comfort operating in ambiguity and building v1 partner programs from the ground up.

100% medical, dental & vision insurance coverage for you

Partially covered for your dependents

One Medical annual membership

401k (including employer match on contributions made while employed by Ramp)

Flexible PTO

Fertility HRA (up to $10,000 per year)

Define & Lead Strategy

Own the activation and early retention strategy for partner-referred customers, in close partnership with CS leadership, Channel Partner Managers, Product, and Growth.

Design and launch CS segmentation strategies as Ramp expands into new partner verticals and customer profiles.

Partner cross-functionally with Sales, Partnerships, Product, Growth, and Data to align the partner activation roadmap with company-level goals.

Identify whitespace opportunities to increase Ramp's multi-product attach rates across the partner-referred book of business.

Operationalize & Scale

Ramp's partner ecosystem is a critical growth engine and the customer activation experience is what turns referrals into long-term, multi-product customers.

This role owns partner activation end-to-end — building the playbook and scaling the systems that drive fast, durable adoption.

You'll design how Ramp activates thousands of partner-referred customers across product-led onboarding, scaled CS programs, and white-glove CSM support. You'll lead and develop a team of 6–8 Scaled CSMs, and work at the intersection of CS, Partnerships, Product, and Growth to define a motion central to Ramp's channel expansion.

If you've built v1 partner programs at scale and think in systems,

this role was made for you

.

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $100B in annualized spend flows in and out of 50,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.

The problems are high-stakes, data-dense, and unforgiving.

We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.

The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.

If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.